Logo of Huntington Horse & Hound with a stylized horse and dog.

Policies

Safety

Upon arrival for safety:

  • Park

  • Call (705) 446-5450 to obtain direction on entry.

  • All dogs must be on leash prior to prior to exiting vehicles.

Vaccinations

All DOGS must be currently inoculated. Proof of vaccination is required.

  • We require current vaccinations for all of the following:

    • Rabies

    • DHPP/ Distemper, Parvovirus & Parainfluenza

    • Bordetella

  • Written proof (signed veterinary certificate or computer record/bill which includes vaccination and veterinary information) must be presented BEFORE admittance of any dog. To ensure optimal effectiveness, we recommend that all vaccinations be given a minimum of 10 days prior to boarding.

  • We do accept documentation of antibody titres showing protective levels in lieu of some vaccines. Titre testing (as an alternative to vaccination) is sometimes recommended for older dogs or those that are sensitive to being vaccinated. Please discuss these options with your veterinarian well in advance of your pet’s stay.

  • It is your responsibility to check your animals prior to arrival as we will check during our check in process, this will avoid a your reservation being cancelled. If your pet has fleas, he/she will be treated with a topical flea control product, the cost of which will be added to the boarding fee.

All CATS must be currently inoculated. Proof of vaccination is required.

  • We require current vaccinations for all of the following:

    • Rabies

    • FVRCP (Feline Viral Rhinotracheitis/Feline Calicivirus)

  • It is your responsibility to check your animals prior to arrival as we will check during our check in process, this will avoid a your reservation being cancelled. If your pet has fleas, he/she will be treated with a topical flea control product, the cost of which will be added to the boarding fee.

Boarding & DayCare

Cancellations/no-shows

Cancellations or rescheduled appointments must be completed at least 48 hrs (5 days for Premium dates) in advance so that we can fill the vacancy. Customers are responsible for 100% of fees and services booked for missed appointments or cancellations is made within this window.

Late Arrivals

If you are more than 15 minutes late dropping off your pet, please contact us to let us know you are running late.

Late Pick-ups

When you drop off your pet, you will be given an approximate pickup time ranging from 1.5 to 2 hours. A late pickup fee ($25 for up to 3 hrs; $39 for over 2 hrs) will be applied . Please respect pick up times to avoid unnecessary late fees.

Rates

  • Rates are subject to change without notice.

Medication & Food

  • Medication administered at feeding time: no charge

  • Medication administered at a specific scheduled time: $7.00 per administration

  • Food provided if not supplied by the owner: $3.50 per pet, per meal

Drop-Off & Pickup

  • All drop-offs and pickups are by appointment only

  • Full-day drop-off and pickup hours:

    • Monday–Friday: 7:00–9:00 AM and 4:00–6:00 PM

    • Saturday: 7:00–9:00 AM

    • Sunday: 7:00–9:00 AM and 4:00–6:00 PM

  • Drop-offs or pickups scheduled outside of these hours are subject to an additional $20.00 per hour

Overnight Stays

  • An overnight stay includes drop-off and pickup at the same time of day

  • Pickups outside of the original drop-off time may result in additional daycare charges

Premium Dates

  • All holidays, long weekends, high-demand periods, school breaks, and non-government holidays are subject to a 20% premium on boarding and daycare rates

  • Premium dates require a minimum two-night stay

Military & Veteran Appreciation

  • We proudly thank and honor current military employees and veterans

  • A complimentary service is offered with a minimum two-night boarding booking

  • Valid identification may be requested

Grooming

Cancellations/no-shows

Cancellations or rescheduled appointments must be completed at least 48 hrs (5 days for Premium dates) in advance so that we can fill the vacancy. Customers are responsible for 100% of fees and services booked for missed appointments or cancellations made within this window.

Late Arrivals

If you are more than 10 minutes late dropping off your pet, the appointment may need to be rescheduled to stay on time for the remaining clients of the day. Please contact us to let us know if you are running late in the event we cannot accommodate your pet.

Late Pick-ups

When you drop off your pet, you will be given an approximate pickup time ranging from 1.5 to 2 hours. A late pickup fee ($25 for up to 3 hrs; $39 for over 2 hrs) will be applied . Please respect pick up times to avoid unnecessary late fees.

Rates

  • Rates can change without notice.

  • Pricing is based on each individual pet as every pet is different. Prices are based on time, style of cut, condition of coat and the quality of work that goes into each appointment. HST is applied to ALL prices/quotes.

  • Pets that are not groomed every 6-8 weeks (which is a standard recommendation for dogs requiring regular grooming), may develop matts or tangles that might need to be shaved for safety and the comfort of your pet. Severely matted or pelted coats will be shaved. This is very uncomfortable for the pet, hard on the equipment and the groomer.

  • Extra fees will be applied ($15 every 15 min for dematting/shaving the dog down). Tangles or mats that can be safely removed using specific tools will also be charged dematting fees.

  • Grooming is by appointment only.